Did we take (pre-authorize) a bond for your hire? If you haven't broken any JUCY T&Cs, please know that the bond we have held will automatically be released either 7 days after you've picked up or 48 hours after you've dropped off– whichever is the earliest.

You could notice it takes between 7 - 30 business days to show back up, which is all depending on your bank/card provider.

Please note that once it's back safely in your bank it won't appear as a refund on your statement because it was only held as an authorisation.

**The bond is an authorisation only, not an actual charge. This means no money is taken from your account when the bond is held. Instead, it temporarily reduces the available balance on your card to ensure the funds are available if needed.

When the bond is released, it doesn’t appear as a refund because no money was withdrawn in the first place. Instead, the bank lifts the hold, and your available balance will update to reflect this change. Depending on your bank, it may take a few days for the hold to be fully cleared.**