JUCY and Star RV vehicles are serviced and maintained regularly to ensure your safety and enjoyment on the road, but issues do happen occasionally, and we are here to help when they do.

In the event you experience issues with your vehicle, you need to contact our team within 24 hours . If you have experienced a major issue or have broken down, please call us rather than emailing or messaging us. Our contact details are below:

JUCY Australia

+64 9 600 1032

JUCY New Zealand

+64 9 374 4360

Star RV Australia

+64 9 600 1947

Star RV New Zealand

+64 9 600 0805

Minor repairs, up to the value of $100, can be done without authorisation from JUCY or Star RV. You must present the invoice / receipt for this repair upon return of the vehicle for this to be refunded to you.

Still having trouble? Please contact us.