All Collections
On the road
I’ve had an accident
I’ve had an accident
Updated over a week ago

First, please make sure everyone is okay and, if needed, contact the emergency services on:

  • NZ: 111

  • AU: 000 (from an AU number)

  • AU:112 (from an international phone number)

Major accident:

Once everyone is safe and the emergency services have attended, please give us a call when possible. Our team will walk you through the next steps.

Minor accident:

  • If another vehicle was involved in the incident, make sure you get their full name, residential address, and phone number..

  • Report the incident to the police.

  • Where you can, take a photo of driver’s license(s) (or get the driver’s licence number), vehicle registration(s), and damage to yours and the third party’s vehicles.

  • Do not accept liability for the accident or accuse the third party.

  • Contact us to report the incident. Our team will send you a claims form that will need to be completed and sent back to us as soon as possible.

Did this answer your question?