Where is the new location and why are you moving?
Our new location address is 6-10 Sunshine Ave, Tweed Heads South NSW 2486. We’ve moved to a bigger location!
When does the move happen?
Starting Friday 29th November 2024, all pick ups and drop offs will be at our new branch in Tweed Heads South.
Will there be any changes to services offered at the new branch?
No changes! The vehicles we provide and services like our airport shuttle and branch amenities will remain the same.
How will the move impact vehicle pick up and drop off?
If your pick up or drop off is scheduled for Friday 29th November 2024 or later, please ensure you go to our new branch in Tweed Heads South.
What should I do if I have a booking during the move?
Ensure you plan ahead by heading to the new address for pick up or drop off from 29th November 2024 onwards.
Can I still contact the branch during the move?
Yes! Our phone number remains the same. Call us at +64 9 600 1032 to arrange an airport shuttle pick up or for any further assistance with your booking.
How do I get a shuttle from Gold Coast Airport to JUCY?
After arriving at the Gold Coast Airport, collecting your luggage, and clearing customs, call JUCY at +64 9 600 1032 and press Option 1 for a free shuttle transfer. Exit the terminal, walk left to the end of the terminal, and wait at the shuttle collection area for the JUCY shuttle bus.
How do I get a shuttle to the Gold Coast Airport from the branch?
After returning your vehicle to our Gold Coast branch, you can hop on our complimentary shuttle bus to the airport. Please ensure you return your vehicle at least 45 minutes before your required arrival at the airport.
What happens if I accidentally go to the old location?
Don’t worry! If you accidentally arrive at our old branch, we will have signage there to give you the new address location. We recommend you catch a rideshare or taxi to the new location in Tweed Heads South. The distance from our old location to our new location is about a 10 minute drive.
How long does it take to get from the Gold Coast Airport to the new branch location?
It takes approximately 10 minutes to drive from the Gold Coast airport to the new branch location in Tweed Heads South.
For directions to the branch from the Gold Coast airport, click here
Will this impact existing promotions or deals?
Not at all! All current promotions and deals will remain valid and unaffected by the move.
What are the operating hours?
Our branch operating hours remain unchanged. We operate on Queensland time zone (AEST)
Monday to Friday: 8am until 4pm
Saturday: 9am until 4pm
Sunday: 9am until 2pm
NOTE: Our Gold Coast branch is physically located in New South Wales but operates on Queensland time (AEST). This aligns with the local time zone of Gold Coast Airport (OOL), which is the closest airport to the branch.
If you're arriving at Gold Coast Airport, you can schedule a pick up for any time after your arrival. However, if you’re driving from New South Wales, please ensure your pick up and drop off times are scheduled according to AEST. This may involve adjusting for a time zone difference.
We recommend keeping this in mind when planning your booking to ensure a smooth experience.
Do you provide an after-hours service for pick up and drop off?
No, we do not provide after-hours pick up or drop off services at our Gold Coast branch location.