Please refer to the Terms and Conditions on our website for our current cancellation policy.
If your booking was made via a travel agent, please contact them directly to discuss your options.
The Cancellation Policy applicable to you may be different based on your Confirmed Booking or Amendment date.
If your booking was confirmed or amended on or after 1st May 2026, the following will apply:
If you cancel the Confirmed Booking at least 31 days prior to the Start Date, we will provide a full refund of any amounts paid by you to JUCY to date (including the Deposit but excluding any payment processing fees and any non-refundable booking administration fees).
If you cancel the Confirmed Booking between 30 days and 7 days prior to the Start Date, you must pay 20% of the Hire Fees to JUCY. If we hold a Deposit, we will first deduct this amount from the Deposit and refund any amounts received from you in excess of this amount (excluding any payment processing fees).
If you cancel the Confirmed Booking between 6 days and 1 day prior to the Start Date, you must pay 50% of the Hire Fees to JUCY. If we hold a Deposit, we will first deduct this amount from the Deposit and refund any amounts received from you in excess of this amount (excluding any payment processing fees).
If you cancel the Confirmed Booking on or after the Start Date or you fail to otherwise pick up the vehicle on the Start Date (no show). You must pay 100% of the Hire Fees to JUCY.
If your booking was confirmed or amended on or before 30 April 2026, the following will apply:
If the booking is cancelled 22 days (or more) before the pickup date, then you will receive a full refund of the deposit, or any amount paid (not including any credit card administration fee).
If the booking is cancelled between 1 - 21 days before the pickup date, 20% of the booking value is chargeable as a cancellation fee and the remainder of hire fees (if paid) will be refunded less any credit card fees.
If the booking is cancelled within 24 hours of departure or the hirer does not collect the vehicle from the JUCY branch, then 100% of the booking value is chargeable.
If you change the pick-up date within the cancellation time frames and then you cancel the amended booking; original cancellation fee will apply.
If you would like to submit your cancellation request, please contact us.
If you have added our Flexible Booking Fee to your booking, you may be eligible for flexible cancellation policy. Click here to find out more.