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Everything you need to know about pick up, drop off, and managing your booking.
51 articles
- Drop off Checklist
- Where to refill petrol and LPG
- Do I need to refill the LPG gas bottle?
- Do I need to drop off the vehicle full of fuel?
- Do I need to clean the vehicle before returning?
- Can I return early and will I get a refund?
- Can I drop off my vehicle after the branch has closed?
- Can I change my drop off location?
- Velocity Frequent Flyer Frequently Asked Questions
- How do I make changes to my booking?
- Public Holiday Surcharge
- What are JUCY's cancellation fees?
- Excess Reduction Options
- Contact Us
- Do you allow your campers at festivals?
- How do I pay for tolls?
- Extra Items Australia
- Unpaid Infringement Fees
- Can I check-in online?
- Adding an Additional Driver
- Extra Items New Zealand
- Can I use a debit card to hire my JUCY Wheels?
- What is your minimum hire period?
- Do you offer relocation deals?
- Do I have to pay a deposit to hire from JUCY?
- When does my Security Bond get released or refunded?
- Are there additional charges if I pay by credit card?
- Will I be charged for the kilometres I drive?
- What are your payment methods?
- Am I allowed pets in my vehicle?
- Do you allow one way hires?
- Flexible Booking Fee
- What is a Premium Location Fee?